SMS Automation & Two-Way AI Texting

Overview

What We Deliver

Text messages still get read when emails don't. We connect your product to reliable SMS providers so the right message goes out at the right moment — login codes, appointment reminders, delivery alerts, or a text-back after a missed call.

With an AI layer on top, customers can reply and get a useful answer instead of a "do not reply" dead end. We handle the integration, the automation logic and the sender registration carriers require, so your messages actually get delivered.

OTP and two-factor authentication
Appointment and payment reminders
Transactional alerts and order updates
Two-way AI-powered SMS conversations
Messaging to opted-in contacts with opt-out handling
Sender registration guidance, such as US A2P 10DLC and India DLT

Use Cases

Where It Pays Off

🔐

Login & OTP

Secure one-time codes for sign-up, login and payment confirmation.

📅

Appointment Reminders

Automatic reminders with confirm and reschedule replies built in.

📦

Order & Delivery Alerts

Real-time updates triggered straight from your order system.

📲

Missed-Call Text-Back

Automatically texts callers you couldn't answer so the lead doesn't go cold.

🤖

Two-Way AI Texting

An AI assistant answers customer replies and hands off to your team when needed.

📢

Customer Re-engagement

Targeted messages to opted-in customers, with opt-outs handled automatically.

Process

How We Build It.

01

Message Planning

We map which messages go out, when, and what should happen when someone replies.

02

Provider & Compliance

We choose a provider for your countries and complete the sender registration your carriers require.

03

Integration

We connect SMS to your app, website, CRM or booking system.

04

Test Delivery

We test delivery, formatting and reply handling across carriers and countries.

05

Launch & Monitor

We track delivery, failures and opt-outs, and tune what gets sent.

Stack

Technology We Use

TwilioVonagePlivoAWS SNSOpenAIAnthropic ClaudeNode.jsPythonWebhooks

Working With Us

Clear Terms From Day One.

You work directly with the engineers building your product, with a daily overlap window for US, UK, Middle East and Australian time zones.

Written scope and estimate before any work starts
You own the source code, API keys and provider accounts
Direct communication with your engineers — no middle layers
Regular milestone updates over email, WhatsApp, Slack or calls

FAQ

Common Questions

No — we're the development team. We integrate established providers such as Twilio, Vonage or Plivo into your product. The provider account is in your name, so you keep control of your numbers and billing.

Many countries now require business senders to register. In the US, business texting over standard local numbers goes through A2P 10DLC registration; India requires DLT registration. We guide you through the steps for your markets.

Yes. Two-way SMS lets customers reply, and an AI assistant can answer common questions or pass the conversation to your team.

It depends on your market. WhatsApp dominates in the Middle East and India, while SMS works on every phone without an app and remains standard in the US. Many businesses use both, and we can build one flow that sends to either channel.

Message us on WhatsApp or use the contact form — we'll scope it in writing before any work starts.

AI & Automation